Refunds & Returns
The below policies are in compliance with the Consumer Protection Act (CPA) of South Africa.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund for product problems, however all Comfysak products are covered by a 1-5 year factory warranty in the case of defects (depending on Comfysak model purchased).
Please contact us on (021) 823 7777 if your Comfysak product appears defective for replacement and/or repair.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Should a product be removed from its packaging, you need to place the product back into its packaging (please contact us for a re-packaging kit if needed) to avoid any applicable repackaging fee.
Additionally: You as the client are responsible for checking the dimensions of your Comfysak beanbag before you order it. If, when you receive it, you are still not happy, a Comfysak beanbag can be swapped. An administrative, shipping and repackaging fee may be applicable for such a swop to be successful.
Several types of goods are exempt from being returned. All end of range and sale items cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases or VISIBLY USED items. In the case of "visibly used items", Comfysak reserves the right to refuse return or in special cases refund and determine the refund for a portion of the used items value upon its return delivery.
Additional non-returnable items:
Used items (Item appears visibly used)
Some health and personal care items.
To complete your return, the following is required:
1. Forward through the confirmation of order email to us.
2. Advise us that you would like to return your product and what is wrong with it.
3. Package product in its protective packaging.
There are certain situations where only partial refunds are granted: (if applicable)
1. Obvious signs of use, damage, stains, dirty and/or marked.
2. Any item not in its original condition, requires repackaging, is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
In the case of returns after 7days or 30days of delivery being approved, the original delivery fees are non-refundable. In addition a handling fee and/or collection fee will be deducted from your refund.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, please first check your bank statement.
Then contact your credit card company, it may take some time before your refund is officially posted by them.
Next contact your bank. There is often some processing time before a refund is posted by them.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and send through your Bank or Credit card companies contact number + person you were dealing with; and we'll sort it out right away.
Stock Clearance items (if applicable):
Only regular priced items may be refunded, unfortunately stock clearance items, sales items etc cannot be refunded.
Exchanges and Repairs (if applicable):
We can certainly replace items if they are defective or damaged. If you need to exchange an item or have it repaired, please send us an email at email@example.com
An administration fee may be applicable in the case of any exchanges/swops.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, please contact us on (021) 823 7777
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.